Proactive Care FAQ
Frequently Asked Questions
Q: If I sign up for this program, what is my commitment?
A: We request that clients sign up for a 12-month commitment to allow us to allocate the appropriate resources to your account. However, for first-time contracts, we will allow an initial 6-month commitment to allow you to test the waters and see if this program works for you. You may also cancel this agreement at any time, without penalty, as long as you give us 30-days’ written notice.
Q: Are new hardware and software installation costs covered under this agreement?
A: Yes for desktops and servers if you sign up for the Platinum Service, application integration is billed at the discounted project rate. If you are a Silver or Gold Client, you will receive a discount on our rates for installing and configuring new hardware and software. Note: The costs of the hardware and software are NOT included. However, we will act on your behalf to research, recommend, and purchase new hardware and software at no additional cost if you are a Platinum Client.
Q: Will you guarantee that I won’t have any technical problems or downtime?
A: No, we cannot guarantee that you will never have any technical problems or downtime; no one can. However, we will guarantee you will see a significant drop in the number of problems you experience and a dramatic improvement in the speed, performance, and reliability of your system. Plus, if you are a Platinum Client, we will resolve any computer network problems without billing you additional fees.